Terms of service

Last Updated: September 22, 2026

This website is operated by Shenzhen Message Electronics Co. Ltd., doing business as FastSnail ("FastSnail," "we," "us," or "our").

FastSnail provides this website, including the information, features, products, tools, and services made available through it (collectively, the "Services"), subject to these Terms of Service ("Terms").

By accessing or using our website, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms and by any additional policies referenced in these Terms or made available on our website, including our Privacy Policy, Shipping Policy, and Return / Refund Policy.

Please read these Terms carefully before using the Services. If you do not agree to these Terms, you should not access or use the Services.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer products and services through this website.

I. Eligibility and Online Store Terms

By using the Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your place of residence, you may use the Services only with the involvement and permission of a parent or legal guardian where required by applicable law.

You may not use our website, Services, or products for any unlawful or unauthorized purpose.

You must not:

Violate applicable laws or regulations
Infringe the intellectual property or other rights of FastSnail or any third party
Transmit viruses, malware, destructive code, or other harmful technologies
Attempt to gain unauthorized access to our systems, accounts, networks, or data
Interfere with the proper operation or security of the Services

A material violation of these Terms may result in restriction or termination of access to the Services, to the extent permitted by applicable law.

II. General Conditions

We may refuse, restrict, suspend, or terminate access to the Services where reasonably necessary, including in cases involving suspected fraud, unlawful activity, security risks, abuse, misuse of the Services, violation of these Terms, or other legitimate business or legal reasons.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any material portion of the Services without our prior written permission, except where expressly permitted by applicable law.

The headings used in these Terms are for convenience only and do not affect their interpretation.

III. Website Information

We make reasonable efforts to provide accurate and current information on our website.

However, website content may occasionally contain errors, omissions, outdated information, or inaccuracies.

Information provided on the website is intended for general informational purposes and should not be understood as creating obligations beyond those expressly stated in these Terms or another applicable FastSnail policy.

We may update, modify, correct, or remove website content when reasonably necessary.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

IV. Products, Prices, and Availability

Product prices, descriptions, features, availability, and other product-related information may change from time to time.

We may:

Update product prices
Modify or discontinue products
Limit product quantities
Restrict sales where required or appropriate
Correct errors in product listings
Cancel or adjust orders affected by genuine listing or pricing errors, where permitted by applicable law

We make reasonable efforts to display product colors, images, specifications, and other product information accurately.

However, actual product appearance may vary depending on factors such as screen settings, device characteristics, manufacturing variations, and lighting.

Products may be available only in certain regions or in limited quantities.

Returns, refunds, and exchanges are governed by our applicable Return / Refund Policy.

Shipping and delivery are governed by our applicable Shipping Policy.

Nothing in these Terms limits statutory rights that cannot lawfully be excluded.

V. Orders and Account Information

When you place an order, you agree to provide current, complete, and accurate information reasonably necessary to process the transaction.

This may include:

Contact information
Billing information
Shipping information
Payment information
Other information reasonably required to complete the order

You are responsible for ensuring that the information you provide is accurate.

We may refuse, limit, or cancel an order where reasonably necessary, including where:

A product is unavailable
Pricing or listing information contains a material error
Payment cannot be authorized
Fraud or unauthorized activity is suspected
An order appears to violate these Terms
An order appears to be made for unauthorized resale or distribution
We are legally prohibited from completing the transaction

If we cancel or materially modify an order, we may attempt to notify you using the contact information provided with the order.

Any refund resulting from a cancelled order will be handled in accordance with applicable law and our applicable policies.

VI. Payment

Payments may be processed by third-party payment providers.

By submitting payment information, you authorize the applicable payment provider and us to process the transaction in accordance with the relevant payment terms and applicable law.

We do not necessarily receive or retain your full payment card information.

Your use of payment services may also be subject to the terms and privacy practices of the applicable payment provider.

VII. Optional and Third-Party Tools

From time to time, our website may provide access to tools, integrations, applications, or services offered by third parties.

These third-party services may be subject to their own terms, privacy policies, and practices.

We do not control third-party services and are not responsible for their availability, content, security, or practices except to the extent required by applicable law.

If you choose to use a third-party service, you are responsible for reviewing and accepting the applicable third-party terms.

VIII. Third-Party Links

Our website may contain links to third-party websites, platforms, services, products, or content.

A link to a third-party service does not necessarily mean that FastSnail endorses or controls that third party.

We are not responsible for the content, accuracy, security, privacy practices, products, or services of third-party websites that are outside our control, except where otherwise required by applicable law.

You should review the applicable terms and privacy policies of third-party websites before using them or providing personal information.

IX. Reviews, Feedback, and User Submissions

You may have opportunities to submit reviews, feedback, suggestions, images, comments, ideas, or other content ("User Content").

You retain ownership of any rights you may have in your User Content.

By submitting User Content to us, you grant FastSnail a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that User Content for purposes reasonably related to:

Operating and improving our Services
Displaying customer reviews or feedback
Providing customer support
Promoting FastSnail and our products
Other legitimate business purposes consistent with applicable law

This license applies only to the extent necessary for those purposes.

You represent that your User Content:

Is accurate to the best of your knowledge
Does not violate applicable law
Does not infringe the intellectual property, privacy, publicity, or other rights of another person
Does not contain malicious code
Is not defamatory, fraudulent, abusive, threatening, or otherwise unlawful

We may remove, restrict, or decline to publish User Content where reasonably necessary, including where the content violates these Terms or applicable law.

We are not required to compensate you for unsolicited feedback or suggestions unless we have separately agreed otherwise.

X. Personal Information

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Please review the Privacy Policy for more information about how we handle personal information and the privacy rights and choices that may be available to you.

XI. Errors, Inaccuracies, and Omissions

From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions
Pricing
Promotions
Offers
Shipping costs
Delivery estimates
Product availability

We may correct errors or update information when reasonably necessary.

Where an error materially affects an order, we may contact you, correct the order, or cancel the affected transaction, subject to applicable law.

Nothing in this section limits rights that consumers may have under applicable law.

XII. Prohibited Uses

You may not use the website, Services, or their content:

For any unlawful purpose.
To encourage or participate in unlawful activity.
To violate applicable laws, regulations, or legal rights.
To infringe or violate intellectual property rights.
To harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person.
To submit knowingly false, fraudulent, or misleading information.
To transmit viruses, malware, malicious code, or other harmful technologies.
To unlawfully collect, monitor, scrape, harvest, or track personal information.
To engage in spam, phishing, spoofing, fraud, or impersonation.
To interfere with, disrupt, bypass, or compromise the security or operation of the Services.
To attempt unauthorized access to any account, network, system, or data.
To use automated means to access or extract website content in a manner prohibited by applicable law or these Terms.

We may restrict or terminate access where we reasonably determine that a user has violated these restrictions.

XIII. Intellectual Property

The website and its content, including text, graphics, photographs, images, videos, logos, product designs, software, layout, trademarks, and other materials, may be protected by copyright, trademark, and other intellectual property laws.

Unless otherwise stated, FastSnail or its licensors owns or lawfully uses the applicable intellectual property rights in this content.

You may use website content for personal, non-commercial purposes in connection with the Services.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit protected website content without prior written permission, except where permitted by applicable law.

"FastSnail" and related logos, branding, and product identifiers may be trademarks or other protected brand assets.

XIV. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

The website will always be available or uninterrupted
The Services will be entirely free from technical errors
All defects will be corrected immediately
The website will be free from every security vulnerability or harmful component

Nothing in these Terms excludes any warranty, condition, guarantee, consumer right, or other protection that cannot lawfully be excluded or limited.

Any warranties expressly provided with a particular product remain subject to their applicable terms.

XV. Limitation of Liability

To the maximum extent permitted by applicable law, FastSnail and its affiliates, officers, employees, contractors, agents, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or Services.

This may include loss of profits, revenue, data, business opportunities, or similar losses where such damages may lawfully be excluded.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for:

Fraud or fraudulent misrepresentation
Willful misconduct
Gross negligence where applicable
Personal injury or death where liability cannot legally be excluded
Mandatory consumer protection rights
Any other liability that cannot legally be limited or excluded

XVI. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold FastSnail harmless from third-party claims, losses, liabilities, or reasonable legal costs arising directly from:

Your material violation of these Terms
Your unlawful use of the Services
Your infringement of another person's rights
User Content you submit in violation of these Terms

This provision does not require you to indemnify FastSnail for losses caused by FastSnail's own unlawful conduct, gross negligence, or other conduct for which liability cannot lawfully be excluded.

XVII. Suspension and Termination

These Terms remain effective while you use the Services.

You may stop using the Services at any time.

We may suspend, restrict, or terminate access where reasonably necessary, including where:

You materially violate these Terms
Fraud or unlawful activity is suspected
Continued access creates a security risk
We are required to do so by law
The relevant Service is discontinued

Termination does not affect obligations, payment responsibilities, rights, or liabilities that accrued before termination.

Provisions that by their nature should survive termination will remain effective after termination.

XVIII. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

If necessary, the unenforceable portion will be severed from these Terms.

The remaining provisions will continue in full force and effect.

XIX. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and FastSnail regarding your use of the Services.

They supersede prior or contemporaneous communications relating to the same subject matter, except where otherwise expressly agreed in writing.

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

XX. Governing Law

These Terms and any dispute arising from or relating to the Services will be governed by the laws of UK, without regard to conflict-of-law principles, except where mandatory consumer protection laws or other applicable laws require otherwise.

Nothing in these Terms limits any rights you may have under mandatory laws applicable in your place of residence.

XXI. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our Services
Our business practices
Applicable laws
Technology
Our policies

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective may constitute acceptance of the updated Terms where permitted by applicable law.

XXII. Contact Information

If you have questions regarding these Terms of Service, please contact us at:

Email: support@fastsnail.global

Brand: FastSnail

Company Name: TELOS TRADING LIMITED

Company Address: 134 Corfield St, London, England, E2 0DS