Privacy policy
Last Updated: September 21, 2026
FastSnail is committed to protecting your privacy and personal information. This Privacy Policy describes how Shenzhen Message Electronics Co. Ltd., doing business as FastSnail ("FastSnail," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.
Please read this Privacy Policy carefully to understand how we handle your personal information.
If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, you may contact us at support@fastsnail.global.
I. Personal Information We Collect
We may collect personal information that you provide directly to us when you use our website, place an order, create an account, subscribe to communications, contact us, submit a form, or otherwise interact with our services.
Depending on how you interact with us, this information may include:
- Your name
- Shipping and billing address
- Email address
- Telephone number
- Order and transaction information
- Product preferences
- Customer service communications
- Information you provide through forms, reviews, surveys, or other website features
Payment information may be collected and processed by our payment service providers. We may receive limited transaction-related information from those providers, but we do not generally need to receive or retain your full payment card information in order to provide our services.
We may also automatically collect certain technical and usage information when you visit or interact with our website. This information may include:
- IP address
- Browser type and version
- Device type and operating system
- Approximate location derived from your IP address
- Pages viewed
- Referring and exit pages
- Access times
- Website interactions
- Cookie and similar technology identifiers
The specific information collected may vary depending on the features, services, and technologies used on our website.
II. How We Use Personal Information
We may use personal information for purposes including:
- Providing, operating, maintaining, and improving our website, products, and services.
- Processing and fulfilling orders, including payment processing, shipping, delivery, returns, refunds, and related customer service.
- Communicating with you regarding your orders, requests, questions, customer service inquiries, or other interactions with us.
- Providing account-related functionality where applicable.
- Improving our products, website, services, and customer experience.
- Understanding how visitors and customers interact with our website and products.
- Performing analytics, business analysis, and market research.
- Personalizing website experiences and content where appropriate.
- Sending marketing or promotional communications where permitted by applicable law and, where required, with your consent.
- Maintaining the security, integrity, and functionality of our website and services.
- Detecting, preventing, investigating, or responding to fraud, abuse, security incidents, unauthorized activity, or other harmful conduct.
- Enforcing our agreements and protecting our legal rights, property, users, and business.
- Complying with applicable laws, regulations, legal processes, court orders, or lawful government requests.
- Carrying out other purposes disclosed to you at the time information is collected or with your consent where required by applicable law.
Where applicable law requires a legal basis for processing personal information, we process information based on one or more appropriate legal grounds, which may include performance of a contract, compliance with legal obligations, our legitimate business interests, or your consent.
III. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, provide our products and services, maintain our website, or comply with applicable law.
This may include disclosure:
- To service providers that assist us with payment processing, website hosting, ecommerce services, order processing, shipping, fulfillment, customer support, analytics, marketing, fraud prevention, security, and other business operations.
- To payment processors and financial service providers as necessary to complete transactions.
- To shipping, logistics, and fulfillment providers as necessary to process and deliver orders.
- To analytics, advertising, or technology providers where such services are used on our website.
- To third parties when you have provided consent or otherwise directed us to disclose your information.
- To government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required or permitted by applicable law.
- Where reasonably necessary to protect the rights, property, security, or safety of FastSnail, our users, customers, website, services, or others.
- In connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction, where permitted by applicable law.
We seek to limit personal information disclosed to service providers and other third parties to information reasonably necessary for the relevant purpose.
Shopify
Our online store is hosted and powered by Shopify.
Shopify may process personal information on our behalf or in connection with the ecommerce, hosting, payment, security, analytics, and other services it provides to us. Shopify's handling of personal information may also be governed by its own applicable privacy terms and data processing arrangements.
Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for monetary consideration.
However, depending on the technologies and services used on our website, certain disclosures of information to analytics, advertising, or technology providers may be considered a "sale," "sharing," or use for "targeted advertising" under certain privacy laws even when no money is exchanged.
Where required by applicable law, we provide appropriate mechanisms for users to exercise applicable opt-out rights.
IV. Cookies and Similar Technologies
We may use cookies, pixels, local storage, tags, and similar technologies to operate our website, remember preferences, understand how visitors use the website, maintain security, improve website performance, and provide relevant content or services.
These technologies may include:
- Strictly necessary cookies required for website functionality
- Preference or functionality cookies
- Analytics cookies
- Advertising or marketing technologies, where used
- Security and fraud-prevention technologies
Some cookies and similar technologies may be placed by third-party service providers whose services are integrated into our website.
Where required by applicable law, we will provide appropriate consent mechanisms or privacy choices before using non-essential cookies or similar technologies.
You may also be able to control or disable certain cookies through your browser settings or privacy controls made available on our website.
Disabling certain cookies may affect the functionality or availability of some website features.
V. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, process transactions, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.
The applicable retention period may vary depending on:
- The type of personal information
- The purpose for which it was collected
- The nature of our relationship with you
- Legal, accounting, tax, regulatory, or contractual requirements
- Security and fraud-prevention needs
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
VI. Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet, electronic storage, or information security system can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures designed to protect personal information, we cannot guarantee absolute security.
If you believe your personal information or interaction with FastSnail may have been compromised, please contact us at support@fastsnail.global.
VII. Third-Party Websites and Services
Our website may contain links to websites, applications, platforms, or services operated by third parties.
Those third parties may collect or process information according to their own privacy policies and practices.
We do not control and are not responsible for the privacy, security, content, or practices of third-party websites or services that are not under our control.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
VIII. Children's Privacy
Our website and services are intended for a general consumer audience and are not directed to children under the age of 13 or any higher minimum age that may apply under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection would violate applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us in violation of applicable law, please contact us at support@fastsnail.global.
We will review the request and take appropriate action where required.
IX. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of certain sales, sharing, or targeted advertising where applicable
- Limit certain uses of sensitive personal information where applicable
The specific rights available to you depend on your location and applicable law.
To make a privacy-related request, please contact us at:
We may need to verify your identity before processing your request. We may also request additional information where reasonably necessary to verify or fulfill the request.
We will respond within the time period required by applicable law.
Certain rights may be subject to exceptions or limitations under applicable law.
Where applicable, you may also have the right to submit a complaint to the relevant privacy or data protection authority in your jurisdiction.
We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
X. Marketing Communications
Where permitted by applicable law, we may send you marketing or promotional communications if you have subscribed to receive them or otherwise provided appropriate permission.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at support@fastsnail.global.
Even if you unsubscribe from marketing communications, we may still send non-promotional communications when necessary, such as messages relating to orders, transactions, customer service requests, security, or changes to our services.
XI. International Transfers of Personal Information
FastSnail and the service providers we use may operate or process information in different countries.
As a result, personal information may be transferred to, stored in, or processed in a country other than the country in which you reside.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, we will take appropriate measures designed to protect personal information transferred across borders and will comply with applicable legal requirements concerning international data transfers.
XII. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, privacy practices, or applicable legal requirements.
When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
XIII. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:
Email: support@fastsnail.global
Brand: FastSnail
Company Name: TELOS TRADING LIMITED
Company Address: 134 Corfield St, London, England, E2 0DS