Shipping policy

Last Updated: September 21, 2026

We are very happy to provide shipping services for our customers. FastSnail Official Store works with reliable shipping and delivery providers. Your items are carefully packed by our professional warehouse staff to help ensure they arrive safely.

Deliverable Area

We currently offer shipping within the United States only. Shipping availability may vary depending on the destination and other applicable conditions.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Order processing and delivery times may vary depending on the order, destination, holidays, and other circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.

Methods & Delivery Time

Shipping methods and delivery times may vary depending on your order, location, and fulfillment arrangements.

Location: We currently offer shipping within the United States only.

Cost: Shipping costs may vary depending on your order and location.

Courier: Your order may be delivered by a local post office or courier. The carrier may vary depending on your destination and fulfillment arrangements.

Tax/VAT: Applicable taxes or VAT may vary depending on your order and delivery location.

Transportation Time: Delivery times may vary depending on your order, location, shipping method, holidays, weather, local conditions, and other circumstances. Any estimated delivery time is for reference only.

If an order is placed on a weekend or legal holiday, processing may begin on the following working day. Tracking information will be provided after the order has been dispatched.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

If you are not home when the delivery is made, the carrier may leave a notice or provide instructions on how and where your delivery can be collected.

If a package is returned to us due to an incorrect or incomplete shipping address, refusal of delivery, or unsuccessful delivery, please contact our customer service team for assistance. Please note that we may be unable to reship packages returned for these reasons.

Please contact our customer service at support@fastsnail.global if you have any questions about your order.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is complete and the parcel is not shipped out, you can cancel your order before your item’s delivery. We will refund all of your money.

Orders can't be canceled once the parcel is shipped out.

If an order has already been shipped and is being refused by the client, please contact our customer service team for assistance.

Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:

Email: support@fastsnail.global

Brand: FastSnail

Company Name: TELOS TRADING LIMITED

Company Address: 134 Corfield St, London, England, E2 0DS