Refund policy
Last Updated: September 21, 2026
We want our customers to be satisfied with their purchase. Your satisfaction is our top priority!
RETURN POLICY
You can initiate a return within 7 days (natural days) of receiving the item. Returns outside of the 7-day (natural day) return window will not be accepted. Refunds will be issued once the returned item has been received and inspected.
To qualify for a general return, the item(s):
Must be in resalable condition
Must be free from scratches and/or defects
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidation/closeout
Damages and issues
If there is any manufacturer defect, you may return your order for a 100% refund within 7 days (natural days) of receiving it. (NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and provide photos and videos showing the defect so that we can verify the issue.) If there is no manufacturer defect and you simply changed your mind or want a different size, you may still return it. Please contact our customer service team for information about return shipping and other applicable return requirements. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund.
To start a return, you can contact us at support@fastsnail.global. If your return is accepted, we will send you information regarding the return address and return process. Items sent back to us without prior request for return will not be accepted.
You can always contact us for any return questions at support@fastsnail.global.
Exceptions / non-returnable items
Certain types of goods cannot be returned, such as goods that are damaged due to non-quality problems, and goods that affect secondary sales. If you have any questions or concerns about a specific item, please contact us.
Exchanges
The exchange will be considered a return and repurchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUND POLICY
If the customer is not satisfied with the product, the customer can apply for a refund, return, or exchange.
Customers can return the product for a refund or exchange within 7 days (natural days).
If the customer needs to return the product for a refund, please do not unpack the product. Keep it in the same packaging as when it was received.
1. When FastSnail Pays For Return Shipping – Please contact our customer service team to confirm whether FastSnail will cover the cost of return shipping based on the reason for the return.
IMPORTANT: For items that arrive damaged or are defective, you must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer claims an item is defective/damaged, please contact our customer service team and provide the required information for verification. Use the Contact Us form to submit pics/videos for your return request.
Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.
2. When the Customer Pays For Return Shipping – Please contact our customer service team to confirm whether the customer is responsible for return shipping costs based on the reason for the return.
Examples of these customer returns may include:
Buyer's Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
No Reason / No Longer Want
Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
Order Cancellation after the item has already shipped out, even if you have not yet received the item
The customer bought the wrong one
The customer accidentally bought too many
The customer accidentally provided the wrong shipping address
After the 7-day return period, the return refund policy does not apply if the item is faulty. The time for a return refund is 7 days.
Customers need to proactively contact the after-sales service team, obtain a return address, and contact the courier company to send the product back to us.
Once we have received the product, we will review its condition and notify you regarding whether your refund has been approved. If approved, the refund will be automatically returned to the original payment method. Your refund is usually available within seven business days. Please check your account then.
Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:
Email: support@fastsnail.global
Brand: FastSnail
Company Name: TELOS TRADING LIMITED
Company Address: 134 Corfield St, London, England, E2 0DS